STANDARD TERMS AND CONDITIONS OF SALE

Scope. These conditions apply to all sales made in our physical stores and through our website/distance sales, except for special conditions indicated at the time of purchase.

Shipping. Shipments are made within the national territory (Chile), Metropolitan and Valparaíso Regions.


Purchase document. For all transactions, it is required receipt or invoice to prove the purchase and the date.

Returns due to change of mind

For remote purchases (internet, telephone, catalog), the customer may exercise the right of withdrawal within 10 consecutive days of receiving the product. In the event of withdrawal, the amount paid will be refunded in accordance with applicable regulations. 

Products without defects

We accept exchanges for reasons other than defects as long as the product is in perfect condition, unused, in its original packaging and with a receipt, within the timeframe indicated in the “Exchange Periods” section.

Para artículos de baja rotación o compras por encargo, reservas o productos cortados a medida no se aceptan devoluciones..

Exchange periods

Exchanges are only accepted with prior authorization and may incur restocking fees.

Defective products / legal warranty.

To enforce the warranty, a receipt/invoice must be presented and the product must undergo technical review when applicable. 

Transportation and return costs.

If the return is due to a defect or error on our part (a product different from the one ordered, or one damaged during shipment), the hardware store will cover the shipping costs. 

Refunds.

The refund will be made using the same payment method used by the customer, unless another method is agreed upon. It will be processed as quickly as possible and in any case within the established legal timeframes.

Promotional or clearance products.

Products sold on offer or clearance are governed by the conditions informed at the time of purchase. If the offer states “no exchanges or returns,” we will communicate this clearly to the customer; this does not exempt compliance with the legal warranty for defects.

Contact and complaint handling.

To request changes, returns, or to enforce the warranty, please contact the phone: +56 9 79924801 or the email infoteladevuelvo@gmail.com. Present receipt/invoice and product.

These conditions are interpreted in accordance with Law No. 19.496 (Consumer Law) and the applicable complementary regulations.